handmade silver jewellery

Handmade Jewellery Information and FAQ

Descriptions Sizes are approximate and where shown for the earrings do not include the ear fittings. Please note that the jewelry is individually handmade so every piece will have a slight variation and earrings may not match exactly. Gemstones are natural so may have natural flaws. All jewellery is solid sterling silver 925 or higher grade silver. If you need a specially made to measure item please email the size you require or add it into the message box when you pay.

How long will it take the jewellery to arrive?

Approximate delivery times - UK 2-5 days - Europe 5-7 days - International 7-10 days. For a small extra fee special delivery guarantees next day delivery to the UK by 1pm or 9am see International Dispatch Page - All items are sent by trackable postage. International Dispatch sent by trackable postage. Delivery may be delayed during Covid.

Can you post abroad?

Yes add the International Postage fee for your country Zone. Certain countries are excluded from worldwide dispatch where normal postal services are not possible.

I need it in a hurry? - If you require next day guaranteed delivery by 1pm add the Express UK Delivery fee Orders can be delivered to a work address if more convenient.

When will my purchase be dispatched if I order over a weekend?

Any orders taken over the weekend will be dispatched on Monday and sent by second class free to the UK.

I am buying for a gift can you extend the return period?

Yes the time can be extended on request.

Can you gift wrap it for me?

Yes items can be gift wrapped and sent with your message direct to the recipient. No details of price will be included in the parcel. Add the gift wrapping fee £1 per order to the basket and email us or add a note with the personal message you wish to be included on the gift card.

Do pendants come with chains?

Yes all pendants come complete with a sterling silver 925 hallmarked chain unless otherwise indicated.

Can I return an item if I don't like it?

Yes Items may be returned for a refund or exchange excluding postage costs. No reason is necessary you can return if you simply don't like the item. To arrange a return an email must be sent to us within 7 days of date receipt of goods requesting a returns authorization code and full details of how to return including the Returns Address will be given. Failure to contact us may result in delay in refund.Goods must be returned as sold in their original condition and packaging to us ie received by us within 14 days UK, 21 days International of date of purchase. The customer is responsible for the return shipping costs and assumes responsibility for loss in transit. See Terms and Conditions for full details.

Valentines Gift Returns can be returned up until 28th February 2021

no quibble

Can I also return earrings for refund?

Yes all items can be returned for refund or exchange no reason is needed. For reasons of hygiene earrings are not sold on however we want all of our customers to be happy with their purchase so the same refund policy applies to all items. Just make contact by email for details of how to return.

How do I purchase from this shop?

Simply add to the basket items you wish to buy including options such as next day delivery and gift wrapping, it is possible to delete from the basket, then pay via the secure server. You can pay using credit or debit cards or your paypal account. You do not have to join paypal in order to purchase. Alternatively you can pay using our quick pay method if you do not like paypal. See the How to Order Jewellery Page for full details.

Is everything on this website in stock?

Yes unless there is a note indicating to allow time for delivery which applies to some Tiaras and on occasion a few other items. To make sure you are viewing the most updated stock page refresh your browser when the page has loaded as new items are added regularly

I need something urgently how do I contact you?

Send a text or email

How is the jewellery packaged?

Jewellery arrives in a presentation jewellery box most are black velvet with the logo - Silver Wire Designs Trade Mark printed inside.

Do pendants come with chains?

Yes all pendants come complete and ready to wear with sterling silver chains unless otherwise indicated. Other chains including different lengths and styles are available to purchase separately on this page silver chains

Do hook earrings come with stoppers?

Yes rubber stoppers for the end of hooks are provided to stop them getting caught and falling out.

I have lost an earring can you make another one?

- Usually this is possible please email to check first. Half the price of the original pair is charged plus postage it may be necessary to send back the orignal in order to make an accurate copy.

Can you make a bracelet to fit as I have large wrists?

Yes for Sizing of Bracelets and Bangles, Please provide the following 2 measurements - Good Fit - Cut along the length of a piece of A4 paper approximately 0.5cm strip for a small bangle or bracelet or 3cm for a wide bangle. Wrap it round your wrist like a template allowing the space you require for a good fit then open it up and measure it with a ruler. Exact wrist size - use a piece of string or paper and hold it exactly around your wrist without any space then lay it along a ruler as above. If no measurements are provided then a stock size will be sent

Can I visit you?

No sorry although I would like to meet all my customers this is not possible as this is an online business.

I can't visualize the size of the jewellery can you give more details?

Yes Contact us with the reference number and we will be happy to provide more measurements and if required send an alternative photo of the item next to something you can relate to visually eg coins.

I need something altered can you do this?

Yes If sending a bracelet or bangle for alteration please adjust the item to the size required or connect with a piece of string to show the required length - or send a piece of string tied to the size required. An alteration postage fee is payable either online or send cheque with item payable to Silver Wire Designs. Alterations are sent back as soon as possible - usually within 2 days

Do you do Commissions?

Yes we have a Bespoke service. If you would like a particular item but with a different gemstone, or have something particular in mind please or want to give us free reign to design something for you please ask. A photograph will be emailed for approval before the item is dispatched. A non-refundable deposit is required before work is commenced amounting to 20% of the price quoted which will be deducted from the final purchase price.

See examples of Bespoke Jewellery here and a list of gemstone handmade jewellery here

I saw something on the website but can't find it now?

Most items are limited edition but if you saw something and it is no longer on the site please ask as it may still be possible to make another item in a similar style. Refresh the pages once loaded to view the latest stock updates

Do I have to pay any extra for postage outside the UK?

Yes all items are sent by priority postage so there is a small additional fee towards the cost of international postage found here if you have paid for an item it wil be reserved for you until the additional fee has been paid. You will be sent an email with details

Will you post to Forces BFPO addresses?

Yes we can send gifts to BFPO addresses and American Forces APO

Can you make children's Jewellery?

Yes Pendants can be made to order with smaller 14 inch chains. Please ensure if jewellery is bought for children that they are supervised at all times as there are small parts which could be dangerous.

Do you have alternative ear findings?

Continental Ear Fittings - Continental or stud fittings can be substituted for the hook wires at an extra cost ❨see below❩. White Gold fittings are also available as replacements.

How do I clean my jewellery?

Cleaning, Care and Storage of Silver Jewellery - Sterling Silver Jewellery can be cleaned using a Silver Polishing Cloth. Some gemstones such as Amethyst can be dipped in a silver dip but others are not suitable as porous so it is best to ask for advice first. Silver Chains and plain silver can be dipped in a silver dip which are readily available on the high street. After dipping I recommend washing the item in warm water with a little washing up liquid then rinse and dry with a piece of kitchen towel. Be sure to air dry for a few hours or use a hair dryer to speed up the process before storing in a plastic self seal bag to make sure it it absolutely totally dry before storing. Silica gel sachets, like those that come in new shoe boxes can be added to the bag as they absorb excess moisture.

Will the jewellery tarnish?

Yes in time if left exposed to air and not worn all silver will tarnish. If kept as descibed above then this will not happen. Perfumes and some cleaning chemicals can damage silver.

What is the best way to store silver jewellery?

In an airtight re-sealable plastic bag when completely dry with a silica gel sachet. Half seal the bag then squeeze the remaining air out before sealing to remove as much air as possible

I have broken my jewellery do you repair?

Yes. Please contact by email if you require a repair. Jewellery bought from this website can usually be repaired free of charge, exclusions apply for example chains. Postage costs will apply.

Do you have a mailing list? Yes please subscribe below just enter email - or send an email with subscribe in the subject heading you can opt out anytime. We usually only send 1 newsletter per month. Customers will be automatically added to the mailing list but may of course also unsubscribe at any time.

Is the jewellery hallmarked?

Yes where required - not all items require a hallmark. See the jewellery designer page for details of my makers mark

More information

Wholesale - Gallery and Shop Enquiries Details available by email sale or return no longer offered.

Press, magazines and bloggers - High quality jewellery Images can be provided. Ready to print full colour Artwork to correct size can be provided for magazine inclusion. Artwork can be provided the same day for tight deadlines.

Bloggers social media - Contact to discuss collaborations.

Television - Contact to discuss happy to participate

Terms and Conditions For full terms and conditions see Terms page

Exchange Rates - Please ask if you would like an approximate conversion into your currency

Silver Wire Designs jewellery has been seen in Vogue Magazine - Wedding Magazine - Easy Living Magazine - Style Magazine and Tatler Magazine amongst others

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