Dispatch
Orders
are dispatched the same day if ordered before midday or next day
if purchased after midday Monday to Friday. An email will be sent confirming
receipt of your order and the delivery address and tracking code.
If you prefer an item to be sent to a work or other address please email
as soon as possible after purchase or add a note in the message box when
paying.
Postage
and packing £2 per item is automatically added when an item is added
to the shopping cart.
UK
Dispatch - Items sent to UK addresses by first class recorded delivery.
If you require next day guaranteed delivery in the UK add the Next Day UK
Special Delivery fee
International
Dispatch sent by trackable postage. Add the International
Postage fee for your county Zone. Certain countries are excluded from
worldwide dispatch where normal postal services are not possible.
Returns
Items
may be returned for a refund or exchange excluding postage costs.
Goods
must be returned as sold in their original condition with packaging to us
within 14 days (UK) 21days (International). The customer is responsible for
the return shipping costs and assumes responsibility for loss in transit.Terms
and Conditions for full details.
To
arrange a return send
an email requesting a returns authorization code and full details of how
to return will be given.
Sizing
of Bracelets and Bangles
Please
provide the following 2 measurements
Good Fit
- Cut along the length of a piece of A4 paper approximately 0.5cm strip
for a small bangle or bracelet or 3cm for a wide bangle. Wrap it round your
wrist like a template allowing the space you require for a good fit then
open it up and measure it with a ruler.
Exact wrist
size -use a piece of string or paper and hold it exactly around your wrist
without any space then lay it along a ruler as above.
If no measurements
are provided then a stock size will be sent
Handmade
Jewellery Information and FAQ
Descriptions
-
Sizes are approximate and where shown for the earrings do not include
the ear fittings. Please note that the jewelry
is individually handmade so every piece will have a slight variation.
Gemstones are natural so may have natural flaws. All jewellery is solid
sterling silver 925 or higher grade silver. If you need a specially made
to measure item please email the size you require or add it into the message
box when you pay. All pendants come complete with a sterling silver 18
inch 925 hallmarked curb chain.
How
long will it take the jewellery to arrive?
Approximate
delivery times - UK 1-2 days, - Western Europe 3 days,Eastern Europe 4 days
- USA, Canada, Australia and New Zealand 5 days, Rest of the World please
ask. For a small extra fee special delivery guarantees next day delivery to
the UK by 1pm or 9am (see Misc
Page - All items are sent by trackable
postage and are dispatched the same day if purchased by midday.
When
will my purchase be dispatched if I order over a weekend ?
Any orders taken over the weekend will be dispatched on Monday or Saturday
if possible.
I
am buying for a gift can you extend the return period ? Yes
the time can be extended on request.
Can
I also return earrings for refund? Yes
all items can be returned for refund or exchange. For reasons of hygiene
earrings are not sold on however we want all of our customers to be happy
with their purchase so the same refund policy applies to all items.
How
do I purchase from this shop? See
the How to Order Jewellery Page for
full details. Simply add to the basket items you wish to buy, it is possible
to delete from the basket then pay via the secure server. You can pay using
credit or debit cards or your paypal account. You do not have to join paypal
in order to purchase.
Is
everything on this website in stock?
-
Yes unless there is a note indicating to allow time for delivery which applies
to some Tiaras and on occasion a few other items. To make sure you are viewing
the most updated stock page refresh your browser when the page has loaded
as new items are added regularly.
How
is the jewellery packaged? -
Jewellery arrives in a presentation box most are black velvet with the logo
- Silver Wire Designs Trade Mark printed inside.
I
have lost an earring can you make another one?
-
Usually this is possible please email to check first then send back the
original to be copied. One earring is charged at half the price of the pair
plus p+p.
I
have seen a piece of jewellery I like but would like to be given more of
an idea of size before purchase. Contact
us with the reference number and we will be happy to provide more measurements
and if required send an alternative photo of the item next to something
you can relate to visually eg coins
Commissions,Bespoke,
Specially made to measure Service - If
you would like a particular item but with a different gemstone, or have something
particular in mind please ask as all items can be handmade to order and a
photograph emailed for approval before purchase. A non refundable deposit
is required before work is commenced amounting to 15% of the price quoted
which will be deducted from the final purchase price.
There
is so much jewellery on this site I am a bit lost -
There
is a sitemap at the bottom of each shop page which will take you back to the
Shop Directory.The shop pages can be browsed by clicking on the next buttons
which will go through all the shop departments in a loop. You may wish to
add items to the basket as you are browsing as they can be deleted later.
This will allow you to revisit the items you have noted by using the reference
numbers in the search box facility on the Shop Directory page.
I
saw something on the website but can't find it now? -
Most items are limited edition but if you saw something and it is no longer
on the site please ask as it may still be possible to make another item
in a similar style.
Will
you post to Forces BFPO addresses? -
Yes we can send gifts to BFPO addresses or direct to a relative or friend
with gift wrapping see Misc Page.
Children's
Hand made Jewellery -
Pendants can be made to order with smaller 14 inch chains. Please ensure
if jewellery is bought for children that they are supervised at all times
as there are small parts which could be dangerous to children.
Continental
Ear Fittings - Continental
or stud fittings can be substituted for the hook wires at an extra cost
(see below). White Gold fittings are also available as replacements.(See
Misc Page)
Cleaning,
Care and Storage of
Handcrafted Silver Jewellery- Handmade
Silver Jewelry can be cleaned using a cloth such as Town Talk or Goddards
Silver Polishing Cloth (see Misc page). Do
not dip items as this may damage the gems. Silver Chains can be dipped if
separated from the pendant. It is recommended that if items are not being
worn that they are kept in a sealed plastic bag as exposure to air quickens
the tarnishing of silver. Items that are worn regularly should not tarnish
quickly. You may wash items in warm water with a little washing up liquid
and dry with a kitchen towel. Be sure to air dry for a few hours before
returning to the plastic bag.
What
is the best way to store silver jewellery?
In an airtight re-sealable plastic bag when completely dry. Half seal the
bag then squeeze the remaining air out before sealing to remove as much
air as possible.
Repairs
- Please contact by email if you require a
repair.
Privacy
-
Your privacy will be respected at all times including all your personal
details please see Terms (see
Terms page)
I
would like to be kept up to date with new designs are you on facebook? You
can find us on facebook our group is Silver Wire Designs Handmade Jewellery
and we also have a news feed for our
handmade jewellery available from this site
Is
the work hallmarked?
Yes where required - not all items require a hallmark. See the
jewellery designer page for details of my makers mark.
Wholesale
- Gallery and Shop Enquiries - Details
available by email
Party
Planners -
Work from home selling hand crafted jewellery in your spare time working
as a party planner. Details available by email.
Press
and magazines -
High quality jewellery Images can be provided on white backgrounds ready
for cut out by your designers. Ready to print full colour Artwork to correct
size can be provided for magazine inclusion. Artwork can be provided the
same day for tight deadlines.
Television
-
Contact to discuss.
Gift
Vouchers - Can
be purchased in multiples (see Misc Page)
Terms
and Conditions For
full terms and conditions (see Terms page)
Exchange
Rates - Please
see the table below showing approximate exchange rates or email and a conversion
will be done for you the secure server automatically converts from your
local currency.
Handmade
Jewelery Shop
any
further questions? Contact us
